Jackie McKenzie, 56, has worked at a supermarket petrol station in Bathgate, Scotland for the last 20 years.

During that time, the amount of abuse she has faced while doing her job has been rising.

“I’ve been verbally abused on a daily basis,” she said. “It’s getting a bit out of hand to be honest.”

She is not alone, according to a new survey, which has found that retail staff are abused, threatened or assaulted on average 21 times a year.

A survey of over 4,000 retail staff by shop workers’ union Usdaw, found that around two-thirds have experienced verbal abuse, while 41% were threatened by a customer and nearly 5% were assaulted.

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